Refund Policy

1. Understanding Your Payment

When you complete a Gift payment, you are providing financial support to the ministry you selected through the Global Prayer Room platform.

The Gift image, title and description symbolically represent your encouragement. Unless expressly stated as part of a specific campaign, you are not purchasing a physical item for delivery.

Please review the ministry, selected Gifts, quantities and total amount before completing payment.

2. When a Refund May Be Considered

A refund request may be considered where:

• You were charged more than once for the same intended transaction.
• An incorrect amount was charged because of a verified technical error.
• A payment was made without your authorisation.
• You paid the wrong ministry because of a platform error.
• The transaction was completed after the platform displayed a clear failure.
• The payment was processed, but the corresponding Gift could not be recorded because of a verified platform fault.
• A refund is required by applicable law, Paystack rules or payment-network requirements.
• Global Prayer Room determines that exceptional circumstances justify a refund.

3. Situations That Do Not Normally Qualify for a Refund

A refund will not normally be issued solely because:

• You changed your mind after completing the payment.
• You misunderstood a symbolic Gift as a physical product where the Gift was clearly described as symbolic.
• You no longer wish to support the selected ministry.
• You disagree with how the ministry used its general support funds, provided no specific restricted-use promise was made.
• The ministry did not personally acknowledge the Gift.
• You expected a prayer, testimony, spiritual result, healing, favour or other outcome.
• You selected the wrong Gift or quantity and confirmed the payment without a platform error.

Global Prayer Room does not sell spiritual outcomes, miracles, answered prayers or guarantees of divine intervention.

4. Duplicate or Incorrect Payments

Where you believe that you were charged more than once or charged an incorrect amount, contact us as soon as possible.

Please provide:

• Your name.
• The email address used for payment.
• The ministry supported.
• The payment amount.
• The payment date.
• Your Paystack transaction reference, where available.
• A short explanation of the issue.

We may need to confirm the payment with Paystack before determining whether a refund is appropriate.

5. Unauthorised Transactions

Where you believe a payment was made without your permission, contact your bank or card issuer immediately and notify Global Prayer Room.

We may cooperate with Paystack, your financial institution and other relevant parties when investigating the transaction.

Do not submit false claims of unauthorised payment. Fraudulent claims may be reported to the relevant payment provider or authorities.

6. How to Request a Refund

Submit your refund request through the Global Prayer Room Contact page or the support contact details displayed on the website.

Your request should include sufficient information for us to identify and investigate the transaction.

Submitting a request does not guarantee that a refund will be approved.

7. Review Period

We aim to acknowledge refund requests within five business days.

The time required to investigate may vary depending on:

• The information supplied.
• The ministry involved.
• Paystack’s response.
• The payment method.
• The financial institution involved.
• Whether fraud or an unauthorised transaction is alleged.

We may request additional information before making a decision.

8. Approved Refunds

Where a refund is approved, it will normally be processed through the original payment channel.

The time required for the funds to appear in your account depends on Paystack, your bank, card issuer or other payment provider.

Global Prayer Room cannot guarantee the processing time of third-party financial institutions.

9. Ministry Suspension or Removal

The suspension, restriction or removal of a ministry does not automatically mean that all previous supporter payments will be refunded.

Each refund request will be reviewed based on the transaction circumstances, applicable payment rules and legal requirements.

Where fraud or serious misconduct is confirmed, Global Prayer Room may work with Paystack and other relevant parties to determine the appropriate action.

10. Chargebacks and Payment Disputes

Before initiating a chargeback, supporters are encouraged to contact Global Prayer Room so that the matter can be investigated.

We reserve the right to provide transaction records, acceptance details, payment confirmation, technical logs and other relevant evidence to Paystack, banks, card networks or dispute-resolution bodies.

11. Changes to This Policy

Global Prayer Room may update this Refund Policy to reflect changes to the platform, payment-provider requirements or applicable laws.

The updated version will be published on this page with a revised “Last updated” date.

12. Contact Us

For refund requests or payment-related questions, please use the Contact page on the Global Prayer Room website.

Include your payment reference and sufficient transaction information to help us investigate your request.